Their Excellent Service Sets Them Apart
By Joseph Lilli
Technical Services System (TSS) of San Antonio provides world-class telecommunications products and services that have been exceeding the expectations of its customers for 25 years. And, when customers call – there’s always a friendly voice on the other end of the line.
Although the company is in the business of selling, installing, and maintaining business telephone systems, as well as installing and servicing data networks, it is their service excellence that sets them apart from the competition. “Once we get acquainted with a customer, we seldom ever outright lose them,” says Sam Builta, owner of TSS.
They maintain customer loyalty for several reasons. First, Sam and his team of telecommunications professionals are proactive in satisfying their customers and meeting their every need. For one, they do the job right the first time. And soon after an service technicians returns from a client job, a company representative calls the customer – before any bill is sent.
“We ask them if we solved their problem and are they satisfied with the work we completed,” Sam states. “We work hard to keep our customers happy and that, in turn, pays off with considerable repeat business and a significant number of referrals.”